Privacy Policy - Switzerland Removals

This Privacy Policy explains how Switzerland Removals collects, uses, stores, shares, and protects personal data. It applies to all Switzerland Removals customers in area, including individuals who request quotes, book services, communicate with us, or otherwise engage with our removal and related services. We are committed to processing personal data lawfully, fairly, transparently, and in accordance with the General Data Protection Regulation (GDPR) and applicable Swiss data protection principles where relevant.

By using our services, you acknowledge that we may process personal data as described in this Privacy Policy. We only collect information that is necessary for operational, legal, contractual, and legitimate business purposes.

1. Data Collection

We may collect and process the following categories of personal data:

Identity data: name, title, and, where needed, proof of identity.
Contact data: address, email address, telephone number, and any preferred communication details.
Service and booking data: moving dates, property access details, inventory lists, service preferences, and instructions relevant to the removal.
Payment and billing data: invoicing details, payment confirmations, and transaction records.
Communication data: emails, messages, call notes, complaints, feedback, and other correspondence.
Technical and usage data: device information, browser type, IP address, and basic interaction data if collected through digital systems used for service administration.
Special category data: in normal circumstances, we do not seek to collect special category data. If such data is accidentally provided, it will be processed only where lawful and necessary, with appropriate safeguards.

We generally collect personal data directly from you when you make an enquiry, request a quotation, confirm a booking, provide moving instructions, or communicate with our team. In some cases, we may receive data from third parties such as payment providers, business partners, agents, or individuals acting on your behalf.

2. How We Use Personal Data

We use personal data only for defined and legitimate purposes, including:

providing quotations and managing bookings;
planning, coordinating, and delivering removal services;
arranging logistics, transport, storage, and related support services;
communicating with customers about service updates, changes, and operational matters;
issuing invoices, processing payments, and maintaining financial records;
handling complaints, claims, and customer support requests;
meeting legal, regulatory, tax, and accounting obligations;
protecting our business, staff, customers, and property from fraud, misuse, or security incidents;
improving our services, internal processes, and customer experience where permitted by law.

We apply the principle of data minimisation and only use information that is relevant to the purpose for which it was collected.

3. Lawful Basis for Processing

Under GDPR, we rely on one or more of the following lawful bases to process personal data:

Contract

We process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes preparing quotes, confirming bookings, delivering removal services, and managing related customer arrangements.

Legal Obligation

We may process personal data where required to comply with legal obligations, including tax, accounting, record-keeping, insurance, and regulatory requirements.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. Examples include business administration, service improvement, fraud prevention, and safeguarding our operations. Where we rely on legitimate interests, we assess the impact on your privacy and ensure appropriate protections are in place.

Consent

In limited situations, we may rely on your consent, for example where it is required for specific optional communications or certain types of processing not covered by another lawful basis. Where consent is used, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing and Processors

We may share personal data with trusted third parties who act as processors or independent controllers, but only where necessary and lawful. These parties include:

IT and cloud service providers that support secure data storage, communication, and administration systems;
payment service providers who handle payment processing and related financial functions;
accountants, auditors, and professional advisers who assist with compliance, finance, or legal matters;
subcontractors and logistics partners involved in delivering removal or storage services;
insurance providers and claims handlers where required for risk management or claim processing;
public authorities, regulators, and law enforcement where disclosure is required by law or necessary to protect rights and safety.

All processors are required to handle personal data under written agreements and to implement appropriate technical and organisational security measures. They may only process personal data on our documented instructions unless they are acting as independent controllers under their own legal obligations.

Where data is transferred outside the European Economic Area or Switzerland, we take appropriate steps to ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent lawful transfer mechanisms.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements. Retention periods depend on the type of data and the nature of the service provided.

Quotation and enquiry records may be retained for a limited period to manage follow-up and service records.
Contract, invoicing, and transaction records are typically retained for longer periods to meet accounting and tax obligations.
Customer correspondence and complaint records may be retained while the matter is active and for a reasonable period afterward.
Security, access, and operational records are retained only as long as needed for business continuity, incident review, or legal compliance.

When personal data is no longer required, it will be securely deleted, anonymised, or archived in line with our retention practices. We regularly review records to ensure they are not kept longer than necessary.

6. Your Rights

Under GDPR, you have important rights regarding your personal data. Subject to legal conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.
Rectification of inaccurate or incomplete personal data.
Erasure of your personal data in certain circumstances.
Restriction of processing in specific situations.
Object to processing based on legitimate interests, including profiling where applicable.
Data portability for information you provided to us where processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed. We encourage you to raise concerns with us first so that we can address them promptly and fairly.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and internal procedures for handling data incidents. While no system can be guaranteed to be completely secure, we work to maintain a level of protection that is appropriate to the risks involved.

8. Children???s Data

Our services are intended for adults and businesses. We do not knowingly collect personal data from children unless it is necessary in connection with a service arrangement and processed lawfully with appropriate care.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data protection practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how personal data is handled.

10. Summary of Our Commitment

Switzerland Removals is committed to protecting personal data and processing it responsibly. We collect only what we need, use it for clear purposes, keep it only for as long as necessary, and share it only with trusted processors or where the law requires it. We respect the rights of our customers and apply this policy to all Switzerland Removals customers in area.

Last updated: 2026