Switzerland Removals Privacy Policy

This Privacy Policy explains how Switzerland Removals collects, uses, stores and protects personal data for all Switzerland Removals customers in our service area. It is designed to comply with the General Data Protection Regulation and relevant Swiss data protection legislation. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Switzerland Removals customers in our service area, including individuals and business customers who contact us, request a quote, make a booking, or otherwise interact with us in connection with our removal and related services. It covers personal data collected online, by telephone, in writing and in person.

Data Controller

Switzerland Removals is the data controller for the personal data described in this Privacy Policy. As data controller, Switzerland Removals determines the purposes and means of processing your personal data in connection with the provision of our services.

Types of Personal Data We Collect

We only collect personal data that is necessary for the performance of our services and to meet our legal obligations. The types of personal data we may collect include:

Identification and contact data: name, title, postal address, property addresses for collection and delivery, billing address, and similar contact details.

Communication data: information you provide when you contact us, including information provided in enquiries, quote requests, feedback, complaints or other correspondence.

Service and booking data: details about your move or related services, such as dates, times, locations, property access details, contents descriptions where needed for planning and insurance purposes, and any special instructions.

Contract and billing data: information required to prepare and administer contracts, invoices, payment records and account histories. Specific payment card details are processed by our payment service providers and are not retained by us beyond what is necessary for transaction confirmation and accounting.

Technical data: if you visit our website, we may collect limited technical data such as IP address, browser type, device information, and information about how you use the website, for security and performance purposes.

How We Collect Personal Data

We may collect personal data directly from you when you:

Request a quote or make an enquiry about our services.

Make a booking or enter into a contract with us.

Communicate with us by telephone, post, email or in person.

Provide feedback, leave a review or respond to a survey.

Visit and use our website or other online services we provide.

We may also receive personal data indirectly from third parties, such as business partners involved in your relocation, referring agencies or property providers, where this is necessary to arrange and deliver services to you and is done in accordance with data protection law.

Lawful Basis for Processing

We process your personal data on the following lawful bases:

Performance of a contract: to take steps at your request before entering into a contract, and to perform and manage our contract with you, including arranging and carrying out your removal or related services.

Compliance with legal obligations: to comply with accounting, taxation, insurance and other legal or regulatory requirements to which we are subject.

Legitimate interests: to operate, improve and secure our business and services, including record keeping, responding to enquiries, preventing fraud and misuse, and asserting or defending legal claims. When relying on legitimate interests, we consider your interests and fundamental rights and will not process personal data where these are overridden.

Consent: in limited cases, for example certain optional marketing communications or survey participation, we may rely on your consent. Where we process data based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Purposes of Data Processing

We process your personal data for the following purposes:

To provide removal and related services, including planning, scheduling and carrying out moves and storage where applicable.

To prepare quotes and respond to enquiries or requests for information.

To manage our relationship with you, including customer service, handling feedback, complaints and aftercare.

To administer billing, payments, accounting and financial reporting.

To comply with legal, regulatory and insurance requirements.

To improve our services, operations and customer experience, including quality assurance and staff training.

To protect our business, our customers and our staff, including for security, fraud prevention and the exercise or defence of legal claims.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy or where we are legally required to do so. These third parties may act as data processors on our behalf or as independent data controllers.

Categories of recipients may include:

Service providers and subcontractors who support the provision of our services, such as removal partners, storage providers, specialist transport providers or packaging suppliers.

IT and system providers who host or support our operational, communications and business systems.

Payment service providers and financial institutions for processing payments and preventing fraud.

Insurance providers and brokers involved in providing insurance cover or handling claims.

Professional advisers such as accountants, auditors and legal advisers.

Public authorities, regulatory bodies, law enforcement agencies or courts where required by applicable law or to protect our rights or the rights of others.

Where we use processors, they act only on our documented instructions, are bound by confidentiality obligations and are required to implement appropriate technical and organisational measures to protect your personal data.

International Data Transfers

If it becomes necessary to transfer personal data to a country outside Switzerland or the European Economic Area that does not provide an equivalent level of data protection, we will ensure that appropriate safeguards are in place in accordance with data protection law. These safeguards may include standard contractual clauses or other recognised transfer mechanisms. You may contact us to obtain more information about such safeguards where applicable.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements and to resolve disputes.

In general, we retain customer contract and billing records for the period required by applicable law. Enquiry and quote information may be retained for a shorter period where no contract is entered into, in order to respond to follow-up questions and maintain business records. Technical data from website use is kept for limited periods necessary for security, troubleshooting and analytics.

When personal data is no longer required, we will securely delete or anonymise it, unless we are required by law to retain it for a longer period.

Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, security policies, staff training and regular review of our security procedures. While we take reasonable steps to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under applicable data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and legal exceptions, these may include:

Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of that data.

Right to rectification: to request correction of inaccurate or incomplete personal data.

Right to erasure: to request deletion of your personal data where there is no longer a lawful basis for us to retain or process it.

Right to restriction: to request that we limit the processing of your personal data in certain circumstances.

Right to data portability: to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to object: to object, on grounds relating to your particular situation, to processing based on our legitimate interests. We will stop such processing unless we demonstrate compelling legitimate grounds or the processing is necessary for legal claims.

Right to withdraw consent: where we process personal data on the basis of your consent, you may withdraw that consent at any time.

You also have the right to lodge a complaint with a competent data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can seek to address your concerns directly.

Children's Data

Our services are not directed at children, and we do not knowingly collect personal data relating to children except where strictly necessary for the provision of services to adult customers, such as information about household composition for planning purposes. Where such information is collected, it is limited and handled with particular care.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements or business practices. The latest version will always apply to the processing of your personal data. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.