Switzerland Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Switzerland Removals provides removal, packing, transport and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions:
Company means Switzerland Removals.
Customer means the person, firm or company who requests or purchases the services of the Company.
Services means any removal, packing, unpacking, loading, unloading, storage, waste removal, or related services provided by the Company.
Goods means all items handled, packed, stored, transported or otherwise dealt with by the Company on behalf of the Customer.
Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company offers home and office removal services, including local and longer distance moves, packing and unpacking, loading and unloading, and, where agreed in writing, short-term storage and waste removal of permitted items. All Services are subject to availability and to a confirmed booking.
The exact scope of the Services, including locations, dates, times, approximate duration, and any additional tasks such as disassembly or reassembly of furniture, will be agreed with the Customer during the booking process and recorded in the confirmation provided by the Company.
3. Booking Process
3.1 Enquiry and quotation
The Customer may request a quotation by providing accurate information about the properties, locations, access, size of the move, and any special requirements. Quotations are based on the information supplied and on the assumption of normal access conditions unless otherwise stated.
Quotations are typically provided as an estimate of the cost of the Services. They are not a fixed price offer unless expressly stated by the Company as a fixed quotation. The Company reserves the right to revise its quotation if the information provided is inaccurate, incomplete, or changes before or on the day of the move.
3.2 Confirmation of booking
A booking is only confirmed once the Customer has accepted the quotation or estimate provided by the Company, agreed to these Terms and Conditions, and paid any required deposit or prepayment specified by the Company.
The Company will provide confirmation of the booking, including the agreed date, time window, and summary of Services. The Customer is responsible for checking this confirmation carefully and notifying the Company promptly of any inaccuracies.
3.3 Changes to booking
If the Customer wishes to change the date, time, addresses, or the scope of the Services after the booking has been confirmed, they must notify the Company as soon as possible. All changes are subject to availability and may result in an adjustment to the charges.
The Company reserves the right to make reasonable changes to the timing or allocation of staff and vehicles for operational reasons. Any material change will be communicated to the Customer as soon as reasonably possible.
4. Customer Responsibilities
The Customer agrees to:
Provide accurate and complete information regarding the Goods, access conditions, parking availability, and any items requiring special handling.
Arrange suitable and legal parking for the Company vehicles at both origin and destination addresses, and obtain any permits or permissions required in advance.
Ensure that the property is accessible at the agreed time and that all Goods to be moved are clearly identified and ready for loading, unless packing services have also been booked.
Be present or represented by an authorised adult at all times during loading and unloading to provide instructions and sign any documents required.
Secure and remove any valuables, cash, important documents, jewellery, or similar items which the Company does not accept for carriage or storage unless expressly agreed in writing.
Comply with all applicable laws, regulations and building rules, including rules on waste disposal and hazardous materials.
5. Goods Not Accepted or Restricted
Unless expressly agreed in writing, the Company does not accept for removal, transport or storage the following items:
Perishable goods and food.
Animals, plants or other living organisms.
Cash, securities, valuable documents, jewellery, precious metals, or collections of high value.
Hazardous, flammable, explosive or corrosive materials, including but not limited to fuel, gas cylinders, chemicals, paint, solvents and fireworks.
Items which are illegal to possess, move or export under applicable law.
The Customer must inform the Company prior to the move of any item of exceptional value, fragile items requiring special handling, or unusually heavy or bulky items such as safes, pianos or heavy machinery. The Company may refuse to handle such items or may apply additional charges.
6. Pricing, Payments and Charges
6.1 Pricing basis
Charges are calculated based on a number of factors, which may include the volume or weight of the Goods, the distance between locations, access conditions, time required, number of staff, vehicle size, and any additional Services requested.
All prices quoted are exclusive of any congestion, parking, toll or customs charges unless expressly stated. These may be added to the final invoice where applicable.
6.2 Deposits and prepayments
The Company may require a deposit or full prepayment at the time of booking. The amount and due date of any deposit or prepayment will be specified in the quotation or booking confirmation.
6.3 Payment terms
Unless otherwise agreed in writing, all charges must be paid by the Customer before or on the day of the move and in any event before unloading is completed. For business Customers with approved accounts, payment terms will be as agreed separately.
If payment is not made in full when due, the Company reserves the right to suspend or cease work, retain Goods until payment is received, and charge interest on overdue amounts at a reasonable commercial rate.
6.4 Additional charges
Additional charges may apply where:
The move takes longer than estimated due to circumstances beyond the Companys control, including delays caused by the Customer, waiting for keys, lack of access, or traffic conditions.
There are unexpected access difficulties such as long carries, additional flights of stairs, absence of a lift, obstacles, or restricted parking.
Additional Goods or Services are requested or required beyond those originally agreed.
Waste disposal, dismantling, reassembly, packing materials, or storage are required and were not included in the original quotation.
7. Cancellations and Postponements
7.1 Cancellation by the Customer
If the Customer needs to cancel or postpone the booking, they must inform the Company as soon as possible. The following cancellation charges may apply, unless otherwise stated in the booking confirmation:
Cancellation more than seven days before the agreed move date: no cancellation fee, and any deposit may be refunded or credited at the Companys discretion.
Cancellation between seven days and 48 hours before the move date: the Company may retain part or all of the deposit or charge up to 50 percent of the estimated cost.
Cancellation less than 48 hours before the move date or on the day of the move: the Company may charge up to 100 percent of the estimated cost.
7.2 Cancellation by the Company
The Company may cancel the booking if:
The Customer has not paid the required deposit or prepayment on time.
The Company reasonably believes that the move would be unsafe or illegal.
Access conditions or circumstances at the property are materially different from those described at the time of booking.
Events beyond the Companys control make it impossible or impracticable to provide the Services.
In such cases, the Company will, where possible, offer an alternative date or refund any prepayments for Services not provided, but will not be liable for any consequential loss or costs incurred by the Customer.
8. Liability and Limits of Responsibility
8.1 Duty of care
The Company will exercise reasonable skill and care in handling, packing, transporting and storing the Goods. However, the Companys liability is subject to the exclusions and limitations set out in these Terms and Conditions.
8.2 Exclusions of liability
The Company will not be liable for:
Loss or damage arising from war, terrorism, riot, strike, civil commotion, natural disaster, severe weather, or other events beyond its reasonable control.
Loss or damage to Goods which are inherently fragile or perishable, including but not limited to glass, china, electronics, artwork or antiques, unless the Customer has drawn attention to them and appropriate packing has been agreed.
Loss or damage caused by inadequate or improper packing by the Customer where the Company has not provided the packing service.
Loss of or damage to items not prepared for transport, such as items left in drawers, cupboards or appliances where the Company advised that they should be emptied.
Indirect or consequential loss, including loss of profits, loss of income, loss of enjoyment, or loss of opportunity arising out of or in connection with the Services.
8.3 Limits of liability
Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods shall not exceed a reasonable sum per item or per consignment, having regard to the nature and value of the Goods. The Customer is responsible for arranging any additional insurance they consider necessary.
If the Company is found liable for delay resulting in missed appointments, hotel costs or other expenses, such liability will be limited to a reasonable amount in proportion to the price paid for the Services directly affected by the delay.
8.4 Notification of loss or damage
The Customer must inspect the Goods as soon as reasonably possible after delivery. Any apparent loss or damage must be reported to the Company in writing without undue delay, and in any event within a reasonable time after completion of the move. Failure to notify within a reasonable time may affect the ability to investigate the matter and may reduce or extinguish any liability.
9. Waste, Recycling and Environmental Regulations
9.1 Waste removal services
Where the Company agrees to remove waste or unwanted items as part of the Services, this will be limited to non-hazardous household or office waste that is legally permitted to be collected and disposed of. Hazardous or regulated waste, including chemicals, oils, gas cylinders, and certain electrical items, will not be removed unless specifically agreed and legally compliant arrangements have been made.
9.2 Compliance with regulations
The Company will dispose of waste only at authorised facilities and in accordance with applicable waste and environmental regulations. The Customer confirms that any items presented to the Company as waste are their own property or that they have authority to dispose of them.
9.3 Additional charges for waste
Where waste removal has not been included in the original quotation, additional charges may apply to cover time, transport, disposal fees and any taxes or levies imposed by relevant authorities. These charges will be communicated to the Customer before disposal where reasonably practicable.
10. Access, Parking and Property Damage
10.1 Access and parking
The Customer is responsible for ensuring adequate access and parking for the Companys vehicles at all collection and delivery locations. Any fines, penalties or charges arising from the failure to arrange suitable parking or from instructions given by the Customer may be charged to the Customer.
10.2 Damage to property
The Company will take reasonable care to avoid damage to property. However, the Company shall not be liable for:
Damage to internal or external surfaces, fixtures or fittings where this arises from difficult access, narrow stairways, low ceilings, or similar constraints, provided reasonable care has been taken.
Damage to driveways, paths, lawns or other external areas caused by vehicles where the Customer has requested or agreed that vehicles may be driven onto such areas.
11. Storage Services
Where storage is provided, either directly or via a third party, the following additional terms apply:
The Customer must not store prohibited or illegal items, perishable goods, or hazardous materials.
Charges for storage are calculated periodically, and payment must be made in advance. The Company may exercise a lien over stored Goods for unpaid charges and may, after giving reasonable notice, sell or dispose of the Goods to recover costs if charges remain unpaid.
The Customer is responsible for keeping the Company informed of their current contact details while Goods are in storage.
12. Complaints and Dispute Resolution
The Company aims to provide a professional and reliable service. If the Customer has a concern or complaint, they should raise it with the Company as soon as possible, providing clear details and any supporting information.
The Company will investigate complaints in a fair and timely manner and will seek to resolve issues by negotiation. If a dispute cannot be resolved informally, the parties may consider using mediation or another form of alternative dispute resolution before pursuing legal action, where appropriate.
13. Data Protection and Privacy
The Company will process personal data provided by the Customer for the purposes of handling enquiries, providing quotations, delivering the Services, administering accounts, and fulfilling its legal obligations. Personal data will be handled in accordance with applicable data protection legislation.
The Customer is responsible for ensuring that any personal information they provide is accurate and for informing the Company of any necessary updates. The Company will not share personal data with third parties except where necessary to provide the Services or as required by law.
14. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, performance or termination.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services. No other terms, whether implied by trade, custom, practice or course of dealing, shall apply unless expressly agreed in writing.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Variation
No variation of these Terms and Conditions shall be effective unless it is agreed in writing by an authorised representative of the Company.
15.4 Assignment
The Company may assign or subcontract any of its rights or obligations under the Contract, provided that this does not materially reduce the level of service to the Customer. The Customer may not assign their rights or obligations under the Contract without the prior written consent of the Company.
15.5 No waiver
Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
By confirming a booking or allowing the Company to commence work, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
